What is Included with the Monitoring & Automation Service?
In addition to the general monitoring of each system the following is also included:
• The time spent to correct minor issues, such as a stopped service, outdated anti-virus; items that would be considered quick fixes
• Enhancements to the Monitoring & Automation service
• Windows update management (patch management)
• Remote access to computers for end users
What is not included with the Monitoring & Automation Service?
Any time spent to resolve issues not related to monitoring is not covered in the Monitoring & Automation service. Additionally, any time to resolve major issue that have been detected by the Monitoring & Automation service that is not considered a quick fix is not included.
Add-ons for the Monitoring & Automation Service
Each of the services we selected integrates with our Monitoring & Automation service and will provide the same alerting and ticketing capabilities.
For the Backups we use Acronis cloud and can backup specific files & folders or take a full system backup. Backups are taken daily during the week and are kept up to six months.
For the Anti-virus we use Webroot and for the Anti-malware we use Malwarebytes. Malwarebytes also includes its anti-exploit and anti-ransomware protection.
What does all this cost?
The Monitoring & Automation service is billed monthly and is charged per computer being monitored. Both the anti-virus and anti-malware services can be added for an additional fee or as a combo package and is also billed per computer per month.
The backup service is also a per computer per month charge and is only available as an add-on service.
Plans can be customized to meet your needs.
If you like to know more or to setup service, please click on the link below to create a plan. Please understand that we do not list any pricing on our site as each client has unique needs and one size does not always fit all.
We also offer all-inclusive plans which combine our Monitoring & Automation service, anti-virus, anti-malware, and a block of support hours – up to unlimited hours. We can customize a plan to meet your needs and budget.