FAQs & Benefits

Benefits of IT

  • Peace of mind knowing your data and computers are being monitored 24/7 by a professional reliable service provider who cares about your company.
  • We offer knowledgeable and up-to-date technical professional service that watches out for your data even in the middle of the night while you are sleeping soundly.
  • Don’t lose money from hackers that want to steal your data and put a huge ransom on your system to get it back  (and there are no guarantees you’ll get your system/data back).
  • We don’t just set it (monitoring) and forget it…we keep up with all the technology trends and services to keep your system up-to-date and warn you about any gaps in your systems and computers.
  • Save money on an IT employee…our affordable service costs 30-60% less than an employee’s salary and benefits. Many IT professionals don’t have time to stay on top of the latest as we do.
  • Our weekly newsletter keeps you current and informed about technology. Learn what the insiders know about your data…..or let us keep track and monitor it.
  • We protect your reputation that could cost thousands of dollars and take years to repair.
  • We train your employees on email phishing schemes and the causes of data breaches. And if they forget, our monitoring systems are still on duty on your servers and computers.
  • We offer bundled full-service cost-saving packages or ala carte services to fit your needs.
  • Save money by monitoring your clients’ private data for a year because your system was hacked into and vulnerable. (And what a client relations nightmare.)
  • You will save on payroll and related expenses through more efficient IT systems and by hiring an entire team for less than one employee.
  • You will save on equipment, hardware, and software requirements by buying the right solutions for your business the first time around.
  • IT is your business’ insurance: we prevent and stop problems from growing through our automized monitoring systems. In the case that something does go wrong with your technology, an IT expert can minimize losses by solving the problem quickly. The problem will take more time and money to solve if you do not have an IT expert that is familiar with your technology on your team.
  • Our automized monitoring systems allow us to solve the majority of problems automatically, allowing you to focus on growing your business and your people.
  • We build and maintain service portals so that any employee can submit a service ticket, eliminating back and forth emails when problems arise and giving your employees autonomy.
  • Cloud-based solutions allow your team to access documents and files from wherever they are and whenever they want, becoming self-sufficient.
  • We build communication tools that allow for instant internal messaging and provide separate work phone numbers increasing efficiency by reducing communication lag and enhancing your work-life balance.
  • We will ensure a smooth transition from another provider, internal team, or no management if required, and a smooth transition from old to new systems.
  • Many information breaches have occurred recently; it is critical to protect your personal, business, and customer’s private information.
  • We provide password protection and management so that you will never have to remember or forget another password again, all while having stronger codes.
  • We provide virus, malware, and ransomware protection so that your information, technology, and business are safe.
  • We provide daily backups to keep your data protected and to ensure that you can recover from ransomware and other disasters.
  • Do you have that area of the office or home that seems to have wifi or connectivity issues? We have tools that can tell us where we can position your current wireless routers or extenders so that we ensure the signal is strong and effective in every corner of your building. You may even find out you had one too many network devices.
  • When your connectivity and wifi are strong and working, work can get done faster and more efficiently.
  • We help you keep your network secure from unauthorized access to keep sensitive information safe.
  • We provide cloud monitoring and management for network equipment that empowers us to resolve issues remotely, allowing for nearly instantaneous response times.
  • We monitor systems 24/7 and provide on-site support during business hours so that you are always at your best.
  • We can help you provide customer support even when the power goes out in your office or shop.
  • We are there to help when you need it so that you don’t spend hours Googling your issues and trying to fix them.
  • We consult on hardware, software, and technological decisions and dilemmas so that we can choose the right solutions for you, together.
  • You can focus on seizing opportunities for growth while we make sure your technology is always up and running safely.
  • We offer support on-site or via phone, email, and video conferencing.
  • We will train your employees to ensure that they have the knowledge required to use the technology, helping them do what they do better.
  • We provide cybersecurity training, teaching your employees how to protect themselves and the company from cyber threats and ransomware.

FAQs

Service

What is the Turnaround Time to Handle an Issue?

Our clients appreciate that we respond to work order tickets within 24 hours. However, our clients know that we typically respond within minutes and always resolve tickets efficiently.

How do I Choose Which Service Package I Need?

We provide standard packages that meet most business owners’ needs. However, we will customize a plan just for you to ensure we meet your needs without charging for services you don’t require.

What if I Need Training for Myself & Employees?

ResTech retains client loyalty because we always take the time to understand and address issues. We will explain everything you need to know concisely and with care. You can also learn tips and tricks from the resources on our website and our email newsletter.

Webinars

How Often do You Host Webinars?

To help our clients get the best information possible, we plan to host at least one webinar per quarter. Follow us on social media and subscribe to our newsletters to stay on top of new webinar posts.

Where Can I See Your Past Webinars?

All of our past webinars can be found on our webinars page. Each webinar is less than one hour in length.

General

Why Hire A Thrid-Party IT Consultant?

An unbiased opinion of your company’s IT is critical to finding the best solutions. ResTech helps our clients reach their goals with the right IT solutions for their business and budget.

Who Does ResTech Work With?

We work with business owners who care about their business’ success. From monitoring systems, implementing the right software, and making sure your technology is always in tip-top shape – our success is based on our clients’ success.

How Can I Stay Up To Date with the Latest Technology Trends?

ResTech keeps our clients abreast of the latest technology trends in our weekly newsletter. Whether you want to understand your technology solutions better or prefer white glove service, our customizable plans work for you.

Services

How are Your Services Priced?

Most of our managed IT services and support solutions are offered on a monthly basis and many are included in our service plans. We also offer many services a la carte.

Can I Hire ResTech for One-Off Jobs?

Yes, we do provide services and consulting at an hourly rate. If you have more questions about our service offerings, please contact us.

IT Services

What is Considered an IT System?

An IT system isn’t defined by multiple computers, servers, and other devices. In fact, even if you have one single laptop to do all your business, that is considered a system.

Do I Need IT Services If I Run My Business Off One Computer?

Yes, the fact is – all IT equipment and services will eventually have an issue at some point. To keep your business running, it is important to get ahead and stay ahead of any potential issues or problems. This is why we recommend businesses of all sizes have an IT service provider on hand to manage their IT systems.

Cybersecurity Services

How Can I Afford the Protection I Need on a Limited Budget?

We work with your budget and your business needs. While every business has the same basic needs, every situation is also unique. We will work with your budget the best we can to set you up with the most critical pieces needed for cybersecurity protection.

Do I Need Cybersecrity Services as a Small Business or Single-Person Business?

Small businesses are cybercriminals’ number one target. Plus, cybercriminals know that small businesses generally don’t have the resources to deploy a robust cybersecurity protection plan. Cybercriminals often go after the low-hanging fruit of easy targets and take what they can get, often hitting multiple businesses at once.

Reputation Management Services

How Do I Get 200 Reviews?

The key to reaching 200 reviews is simply asking your clients to leave reviews. It is rare to see a company get 200 reviews without actively requesting them. Our website and email signature review widgets are helpful in encouraging clients to leave reviews.

How Do I Start Getting Reviews for My New Business?

The process to start getting reviews is similar to the advice above about reaching 200 reviews. Our system makes it easy to actively request reviews from your clients.

Web Services

What Types of Websites do You Build or Work on?

As your website developer in Houston, we build and work on WordPress websites. Since this is our standard, we choose not to work on any other platform. This is due to the time and cost of working outside of our standard platform.

What Sizes of Websites do You Work With?

We can work with almost any size website. We only focus on information-based sites and not eCommerce. This allows us to work on larger projects without the extra complexity. If you plan to have a larger site, we request (as with all projects) to have a discovery call to determine if we can take on your project.

How Long Does it Take to Build a Website?

This will vary based on the size of the website and how quickly we are provided the content to add to the site. We strive to have most sites completed within 1-2 months.

Are Websites Expensive to Build?

Expensive is relative to your budget, but a good website will be in the thousands. The larger and more complex the site, the more it will cost.

Do You Provide SEO for Websites You Build?

We do not provide full SEO services but will assist with getting the SEO basics put in place. We can provide referrals to SEO experts.

Do You Write Content for Websites?

No, we do not write content for websites. We build and maintain websites. We expect our clients to provide their own content, including all text copy, images, videos, etc.