Reputation Management

More than ever, customers are making decisions and choosing businesses that have an excellent online reputation. A company’s reviews allow us to see at a glance if the organization is trustworthy or not. A study by MOZ shows that online reviews influence 67% of consumers. Together, we will help you establish a 5-star reputation where your best reviews are at the forefront of your digital presence so that you can grow your business.

Why is it important?

  • 95% of people search for local businesses online
  • 91% read online reviews about local business
  • Most consumers look at 2+ review sites before making a decision
  • 84% of people trust online reviews as much as a personal recommendation
  • 73% of consumers think that reviews older than three months aren’t relevant
  • 67% of consumers are influenced by reviews according to MOZ

Reasons people don't leave reviews

Reason #1

  • Shortage of time

Solutions

  • Invite them to review right from your email signature
  • Quickly review on the go from their phone
  • Scheduled reminders that allow them to leave a review at a time that works for them

Reason #2

  • They forgot

Solutions

  • Email reminders using a drip campaign
  • Calendar invite to meet

Reason #3

  • They don’t know how

Solutions

  • Easy-to-use software and instructions for each review site
  • We provide a single review funnel landing page that automatically links to your various review site profiles

Monitor

We will help you address negative reviews privately by capturing them so that they do not hurt your online reputation.

We monitor your reviews in real-time:

  • Monitor 3rd party review sites for new reviews
  • Receive notifications when new reviews are published so that you can respond to the review
  • Includes major, minor, and industry specific sites

We will also send you monthly summary reports, and we provide widgets for your email and website, where we can embed your review stream.

Summary

Included in your Reputation Management service:

  • Review capture page (mobile version as well)
  • Complete review instructions for all review sites
  • Negative experience capture form
  • Managed review acquisition by our team
  • Review monitoring alerts
  • Website review widget to showcase top reviews
  • Social broadcasting of 5-star reviews
  • Email signature widget
  • Access to major and industry-specific review sites

Our platform runs 24/7, 7 days a week.