IT Services

From ensuring that your data is secure to making sure your company has the latest technology and equipment at hand, ResTech Solutions offers a variety of solutions to meet your IT needs. We partner with you as an end to end IT solution, so that you can focus on running your business and serving your clients.

General Desktop Support

Your computers are essential to carrying out business operations and central to your employees’ ability to work and communicate efficiently. We will monitor, diagnose, and address computer issues to keep your systems running smoothly and optimized for performance.

The following are our general desktop support services:

OS Upgrades & Updates

We can run any operating system updates that are required and any required operating system upgrades (to a new version).

OS Configurations

We can configure the operating system settings on your computer to meet best practices or to meet a specific need you may have to the extent the settings allow. Some advanced configurations are possible outside of the system settings as well.

System Cleanup/Performance Improvements

If your computer is running slow or has built up a lot of temporary files, we can clean up the operating system to remove the excess files and boost its performance.

Installing/Removing Applications

We can install or remove any application on your computer.

Configure User Accounts

We can setup and configure both local computer user accounts and domain-based user accounts.

Hardware Upgrades

We can upgrade, remove, or replace hardware on your computers.

Peripheral Devices

We can install peripheral devices on your computer or network such as printers, cameras, mice & keyboards (wired or wireless), scanners, etc.

Secure Data Wipe

If you need to dispose of an old computer or hard drive we can securely wipe the data so it cannot be recovered.

Virus & Malware

We will protect your computers from viruses, malware, and ransomware using the latest technology, and we will clean them if they’re infected.

General Network & Server Support

Servers allow people in your organization to store, retrieve, and send files and data to other computers in the network. With a proactive approach to server and network support, we ensure that your system is always running efficiently and reliably so that you never have to worry about costly losses ever again should your servers go down.

The following are some of the general network and server support services that we offer:

Server Setup & Upgrades

We can help you configure a new server for your office and install the server. We can also perform any upgrades that are needed or required for your servers.

Network Setup & Upgrades

We can create a network for your office or make updates to an existing network.

Specialist Support

We work with a network and server specialist to provide the best possible service and support for your network and server needs.

Cyber Security

Without virus and malware protection, your business is exposed and vulnerable to cyberthreats. Our anti-virus and anti-malware services remove infected files and stop infections from occurring again, saving your business time, money, and assets.

Anti-Virus Software

We offer an anti-virus solution to protect your computers and servers from viruses.

Anti-Malware Software

We offer an anti-malware solution to protect your computers and servers from malware, ransomware, and exploits.

Updates

Our AV & AM programs are kept updated along with daily definition updates.

Training

We train your employees to recognize cyber threats to protect themselves and your business’s data and information.

Live Monitoring

We monitor your systems in real-time and use advanced software to track and block threats before they enter your system.

Web Filtering

We help you filter and block websites, links, and files to protect your data and to help your employees focus on their work.

Monitoring & Automation Service

Our innovative automized monitoring systems will detect issues and correct problems automatically, helping us be proactive in a reactive industry. Also, our monitoring systems have machine learning capabilities, learning autonomously from previous problems and solutions across all ResTech clients, allowing your system to become stronger and smarter, and making you more efficient and secure over time.

Monitoring

We can remotely monitor workstations, servers, and most network devices.

Automation

The system can take action on its own to resolve many issues.

Notification

The system will open a ticket for all issues and close them once resolved. For any issues it cannot resolve a notification is sent so we can address the issue and resolve.

Access

The service provides us with remote access so end users do not have to manually connect us to their system.

Protection

We include our virus and malware protection with the monitoring & automation service, and both are also monitored.

Updates

The system is set to automatically run pending Windows & Microsoft updates along with selected third-party updates weekly.

24/7

All systems are monitored 24/7.

Time Savings

This service frees up time by handling many of the smaller issues in order to redirect available resources to work on larger issues and projects.

Email Support

Email is the primary means of communication, scheduling, and file sharing in the professional world. We can help set up an email system for your organization that meets your needs, manages your email accounts, and keeps your system backed up and secure to avoid data losses.

Selecting a Provider

We will help you select an email provider that best meets your needs.

Service Implementation

We will help you setup service with any email provider which includes the initial configuration and adding user accounts.

Setup Custom Domain

We will setup any domain you own to use with your email service (where a custom domain is supported).

Setup Email Accounts

We will setup and configure your email account on your computer and mobile devices.

Email Migration

We can migrate your emails from your old service provider or account to your new email provider or account.

Email Backup

We can backup your emails to provide you with more history than most email providers offer. (most common scenario would be for recovery of deleted items as most providers only have a 30-day backup history)

Backup Services

With today’s complex digital infrastructures and the risks of targeted cyber attacks, it is essential to have a backup strategy that protects and secures your data. We provide complete backup services that will get you quickly restored if something critical is deleted or your data is lost.

Cloud Backups

All of our backup options are cloud based. Some options are coupled with a local backup in addition to the cloud backup.

File & Folder Backups

Backs up selected folder locations, files, and file types. Backups run daily.

Bare Metal Backups

Takes a full system backup monthly with daily incremental backups. Initial backup is made to a local drive and the data is then replicated to the cloud.

Cloud App Backups

Backs up data from your cloud applications such as Office 365, One Drive, Dropbox, Box, Google Drive, Salesforce, etc.

Disaster Recovery

We create a strategic backup plan for your critical infrastructure and information to protect you from a disaster so that your business continues running smoothly.

Backup Usage

Some backups are based on the amount of data backed up and others based on user counts. You are only charged for what your backups use.

VoIP Phone Service

VoIP, or Voice over Internet Protocol, refers to the technology that allows us to make and receive phone calls over the internet in real-time. We can help you design and implement the right VoIP solution for your business.

Selecting a Provider

We will help you select a VoIP provider that best meets your needs.

System Setup/Configuration

We will help you setup your service and configure your phone system to route calls as required.

Phone Setup

We will setup and configure your VoIP phones. This also includes desktop and mobile apps.

Training

We can provide training to your staff on how to use the VoIP phone system and its features including any computer and mobile apps.

Email

We can setup and configure your email account(s) on your mobile device.

Setup/Configuration

We can help you setup and configure your mobile device to function as you’d like it to (notifications, alerts, etc.).

Tips/Education

We can provide some tips, guidance, education, and training on topics related to using your mobile device.

Support

The support we can provide for mobile devices is limited as many mobile devices are not capable for remote support. We do not offer mobile device repair.

Equipment Procurement

When it comes to making equipment purchases, do you find that you are not exactly sure what you need to buy for your business, what specs are best for your specific needs, and overwhelmed with the thousands of options? We can perform a needs assessment and make recommendations, procure equipment at wholesale pricing to save you money, and help you finance the purchases.

Recommendations

We can perform a needs assessment to determine which of your existing equipment many need to be upgraded or replaced as well as any new equipment you may need.

Specifications

Based on your needs and the recommended minimum specs for a device we can provide a list of specifications for any equipment you need.

Procurement

We work with a national vendor to procure equipment. This allows us to get you better pricing on most equipment and bulk order discounts.

Equipment Financing

We can help you with financing options for large equipment purchases.

Specialized Needs

We have seen and resolved many issues, but sometimes things out of the ordinary happen. We are here to be the light that provides calm, knowing that we can help you find the permanent solution.

Specialists

We work directly with and partner with some specialists to bring you even more support options and more advanced support.

Partner Network

For many specialized needs we also have a network of partners we can reach out to and bring in to meet your needs or provide a direct referral to.